Not long time ago, Sprint Customer Service was 20% behind its competitors when it comes to consumer satisfaction. It offered poor service to almost all the subscribers who asked for their assistance on matters that were supposed to be within their expertise. To be exact, request calls and queries are left unanswered for an average 14 minutes which made most of the callers impatient and led to the latter hanging up instead of waiting for a suggested solution from the Sprint Customer Service.
Owing to this poor rating, the company decided to improve its Sprint Customer Service Number by adopting a new technology which could improve its disorganization.
Compass Improved The Sprint Customer Service
The Sprint Corporation hired the Compass Performance Management System to manage both its internal and external Sprint customer service management practices. The old system was replaced with Merced Systems Sales and Service Performance Management Software – the main factor in the improved of Sprint Customer Satisfaction.
Compass And Other New Technologies Brought Sprint Recognitions
The change that the corporation brought to its Sprint Customer Service Number brought home to it lots of awards and recognitions. Among these are the following:
- Most Improved Company in Customer Satisfaction, according to 2013 American Customer Satisfaction Index (ACSI)
- Highest In Satisfaction with the Purchase Experience among Full-Service Wireless Providers, according to February 2013 J.D. Power and Associates
- Boost Mobile, one of its subsidiaries, was ranked Highest in Satisfaction with the Purchase Experience among Non-Contract Wireless Providers, according to August 2013 J.D. Power and Associates